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Surveys

SNDOCUMENTDOWNLOAD
1. Banking Industry Customer Satisfaction Survey 2024DOWNLOAD
2.Banking Industry Persons with Disability Accessibility ReportDOWNLOAD
3.Inuka Impact Evaluation Survey Report 2024DOWNLOAD
4.Banking Industry Customer Satisfaction Survey 2023DOWNLOAD
5.Banking Industry Customer Satisfaction Survey 2022DOWNLOAD
6.Total Tax Contribution of the Kenya Banking Sector – 2021DOWNLOAD
7.Environmental Risk Exposure in the Kenyan Banking Sector 2022DOWNLOAD
8.KBA Customer Satisfaction Survey 2021DOWNLOAD
9.Micro, Small & Medium Enterprises Survey Report 2021DOWNLOAD
10.KBA Customer Satisfaction Survey 2020DOWNLOAD
11.KBA Customer Satisfaction Survey 2019DOWNLOAD
12.KBA Customer Service Survey 2018DOWNLOAD
13.Realisation of Full Potential of the Agricultrural Sector: Is Commercial Financing a Core Missing Cog?DOWNLOAD
14.Financing Small and Medium Enterprise: The Reconciliation of Borrower-lender ExpectationsDOWNLOAD
15.Home Ownership SurveyDOWNLOAD
16.Mobile Banking SurveyDOWNLOAD

Links

Requests for interviews and information from KBA should be directed to:

Ms. Christine Onyango

Director of Communications and Public Affairs,
Kenya Bankers Association
  • +254-20-2221704/2224014
  • conyango@kba.co.ke